Returns and Refunds Policy

At Coins of the Realm, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes things don’t go as planned, which is why we’ve created a straightforward and fair returns and refunds policy. Please take a moment to review the details below.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.

  • The item must be in its original condition, unused, and in the same packaging as when it was shipped.

  • Proof of purchase (order number or receipt) is required for all returns.

Note: Due to the nature of collectible coins, we cannot accept returns for items that have been damaged, altered, or mishandled after delivery.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [insert email address] or call us at [insert phone number] to request a Return Authorization (RA) number.

  2. Once your return is approved, securely package the item and include the RA number on the outside of the package.

  3. Ship the item to the address provided by our team. We recommend using a trackable shipping method to ensure the item reaches us safely.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 5-7 business days and issued to the original payment method.

  • Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).

4. Exchanges

If you received a damaged or incorrect item, we’ll gladly exchange it for the correct one. Please contact us within 7 days of receiving your order to arrange an exchange. We’ll cover the cost of return shipping for exchanges due to our error.

5. Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.

  • Coins or collectibles that have been graded, authenticated, or tampered with after delivery.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We may request photos of the damage to assist in resolving the issue. Once verified, we’ll provide a replacement or full refund, including return shipping costs.

7. Questions?

If you have any questions about our Returns and Refunds Policy, please don’t hesitate to reach out to us at [insert email address] or call [insert phone number]. Our team is here to help!

Thank you for choosing Coins of the Realm. We value your trust and are committed to providing you with the best possible shopping experience.